DACOR DISTINCTIVE SERVICE
No one really plans for things to go wrong, it just happens. However, when the unexpected does occur, what you want and need is to get in touch with a knowledgeable and friendly professional who will treat you with respect and resolve your issue in a timely fashion.
So as an avid cook who is both passionate about the details of cooking and focused on an optimal cooking experience, you depend a great deal on your kitchen tools, which is why you opted for reliable appliances by Dacor.
Your Epicure® Discovery™ Wall Oven with pre-programmed recipes make gourmet cooking a cinch and gives you the edge you need to keep up with your busy schedule. And the Illumina™ Burner Controls on your Epicure Gas Cooktop remind you when a burner is on so you can’t forget when you’re multitasking, as usual. The luxury appliances you selected provide exceptional performance and yield professional results. However, although reliable, there are the rare moments when something goes wrong, and then you find yourself frantically trying to figure out how to remedy the problem and avoid a flurry of in-home service calls.
Rest assured. Dacor now offers a unique solution to help diagnose and resolve technical issues for your warranty-covered appliances with Dacor Distinctive Service (DDS), a streamlined approach to customer service. Since its inception, DDS has proven to successfully resolve 20 percent of all reported use and care issues over the phone and corrected 75 percent of issues with only one in-home service call.
Innovatively designed to eliminate unnecessary service calls to the home, DDS also increases technical service efficiency by 50% because telephone wait time is cut in half. Our goals are to save you time and money and to resolve your issue on our first call.
If you have an issue with your Dacor appliance, and the appliance is within the Dacor warranty period, simply call Dacor Distinctive Service at 877-337-3226. Or visit www.dacor.com/DDS to complete and submit the convenient online form to the DDS Technical Service team.
Trained Dacor Technical Service Representatives are available to talk you through a few simple steps that will help determine the cause of your issue and ease your frustration. If the initial diagnostic test indicates that replacement parts are needed, Dacor will order and ship the parts directly to your local authorized Dacor servicer. When the servicer receives your replacement part, they will contact you directly to schedule an appointment, resolving the issue in one quick visit.
Dacor values each customer. This new service program is designed to give you peace of mind that if there is ever a problem, it will be resolved.
For additional peace of mind, consider purchasing Dacor’s Extended Authorized Service Experience (EASE) Warranty, which extends warranty service in one- or three- year increments for all Dacor appliances. Benefits include 100% protection on all functional parts and labor.
Click here to register your warranty for your Dacor appliance.
If your warranty has expired, please contact the Authorized Dacor Service Provider nearest you for assistance.
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THE DETAILS - February 2009:
