Dacor Kitchen Appliances: FAQ and Tips for Coffee Systems

Dacor frequently asked questions

Automatic Coffee Systems FAQ

Automatic Coffee Systems Questions

What do I do if nothing is working on my Automatic Coffee System?

Answer:

Check to be sure that the coffee system power connector is plugged into a dedicated, grounded power receptacle. Then verify that the power at the junction box is turned on and that the circuit breaker has not been tripped or the fuse blown. Be sure that the power switch is turned on. In case of power outage, contact the power company.

What do I do if the lights are not appearing on my Automatic Coffee System?

Answer:

Turn the light switch on. If the light is burned out, call for service.

What do I do if I hear a loud buzzing noise, but no coffee or water comes out of the dispenser?

Answer:

There may be no water in the water tank (Model CM24T-1), or the water supply may not be connected or turned on (Model CM24P-1). The tank model will display "Refill Water Tank" when empty. Be sure that the tank is full and that the water supply is connected and turned on. A loud buzzing noise may also occur if the pre-ground coffee button has been pushed, but no coffee is loaded in the ground coffee chute. With power to the coffee system turned on, pour ground coffee in the ground coffee chute.

Why do I hear a grinding noise while the coffee is being made?

Answer:

The coffee system is grinding the coffee beans. This is a normal sound during the coffee brewing process.

Water is coming out with no coffee or is pale brown and there is a loud humming noise. What do I do?

Answer:

The coffee bean bin is empty. If there are coffee beans in the bin, then the coffee grinder is jammed. Turn off the power to the coffee system and remove all coffee beans from the coffee bean container. Check for beans that may be jammed in the dispenser and remove them. Replace the beans in the coffee bean container and try grinding again. The jam may have been caused by the wrong type of coffee beans (flavored, un-roasted, or partial coffee beans). Call for service if necessary.

Why is my coffee too strong or too weak?

Answer:

The choice of beans affects the coffee strength. Try changing to a different roast level of coffee (light, medium, or dark roast coffee). Also, check to be sure that the coffee grinder is not out of adjustment (follow the instructions in your Use and Care Manual).

Why is water going into the drip tray when I make coffee?

Answer:

This is a normal operation. The coffee system purges water into the drip tray to make sure that the water is hot for the next cup.

Why is my milk not hot enough?

Answer:

The milk pinch screw may be too loose, try tightening the pinch screw. If the steam temperature is incorrectly programmed, this will also affect the temperature of the milk. Following the instructions in the Use and Care Manual, increase the steam temperature setting.

Why is my milk too hot?

Answer:

The milk pinch screw may be too tight, try loosening the pinch screw. If the steam temperature is incorrectly programmed, this will also affect the temperature of the milk. Follow the instructions in the Use and Care Manual, decrease the steam temperature setting.

When I prepare a latte, why doesn’t milk come out of the nozzle?

Answer:

Check to be sure a milk container is connected to the system. If so, adjust the milk pinch screw, it may be too tight and stopping the milk. Also, look for and adjust any kinks in the milk tube that might prohibit milk flow.

Why is my foam (milk) consistency poor?

Answer:

The wrong type of milk or a non-dairy creamer may result in poor foaming. Clean the milk siphon tube and load the milk container compartment with whole milk for best results. Do not use non-dairy creamer, half-and-half, or non-fat milk. Also, check the milk pinch screw and tighten if necessary, it may be too loose and can affect the foaming process. If poor consistency continues, the foam milk knob may be out of adjustment. Follow the instructions in the Use and Care Manual to adjust the foam milk knob level.

Why is my water or milk dripping out of the nozzle after coffee, water, or milk is dispensed?

Answer:

A small amount of water or milk dripping after dispensing is normal.

Why is the amount of the beverage I make too small?

Answer:

You are using the espresso button. A normal size cup of espresso is about one ounce. Push the espresso or double espresso button multiple times or adjust the programming to dispense a larger beverage.

Why isn’t my coffee system making coffee drinks from ground coffee?

Answer:

The coffee system cleans out the ground coffee brewer when the power switch is turned on. To make drinks from ground coffee, you must turn on the power switch before you put the grounds in the ground coffee chute.

Why aren’t my used coffee beans in the used coffee grounds bin no longer shaped like little “hockey pucks”?

Answer:

The coffee system group setting is programmed incorrectly. Following the instructions in the Use and Care Manual changes the group program setting.

What does the display message “Please – Wait Heating” mean?

Answer:

The appliance is still heating up. Wait until the display reads "Ready to Operate" (7-9 minutes).

What does the display message “Drawer Full” mean (my buttons also don’t work)?

Answer:

The used coffee grounds bin is full. Empty the used coffee grounds drawer. Note: The "Drawer Full" message will not clear unless the drawer is emptied with the power switch on.

What does the display message “Machine Ready – Drawer Out” mean (my buttons also don’t work)?

Answer:

The used coffee grounds bin is not installed properly. Check to make sure that the used coffee grounds bin is pushed completely into place.

What does the display message “System Off – Front Panel Open” mean (my buttons also don’t work)?

Answer:

The front panel door is not closed. Close the front panel and lock it. Call for service if message repeats.

What does the display message “Please Milk Clean” mean?

Answer:

The café latte, latte or cappuccino button has been pushed within the last two hours. Perform a milk cleaning. Note: The coffee system detects when one of the buttons that dispense milk was last pushed and displays "Please Milk Clean" two hours later, even if milk was not actually dispensed. The message will not clear until a milk cleaning is performed.

What does the display message “Clean Group” mean?

Answer:

The coffee system needs to be cleaned. The "Clean Group" message appears every 30 cycles indicating the system is overdue for a group cleaning. The "Clean Group" message will disappear after the group cleaning is complete.

What does the display message “Xxxxxx Group Error” mean (my buttons also don’t work)?

Answer:

Operation problem detected. Open and close the front panel flap. Call for service if message repeats.

What does the display message “Timeout Filling Up Boiler” mean (my buttons also don’t work)?

Answer:

Operation problem detected. Turn the power switch off, then on. Call for service if message repeats.

What does the display message “Flow Meter Error” mean (my buttons also don’t work)?

Answer:

No water in water tank (Model CM24T-1) or water supply not connected or turned on (Model 24P-1). Pour water in the tank (Model CM24T-1) or check to make sure the water supply is connected and turned on. Call for service if message repeats.

What does the display message “Error – Coffee Temperature” or “Error – Steam Temperature” mean (my buttons also don’t work)?

Answer:

Operation problem detected. Call for service.

What does the display message “Too Much Coffee” mean? The coffee system is ejecting my coffee and doesn’t make any drinks.

Answer:

There is too much coffee put in the ground coffee chute. Reduce the amount (there should be only 1 to 1 1/4 scoops in the chute). If the ground coffee chute is not being used, the grind time may be programmed incorrectly. Shorten the grind time to the default setting following the instructions in the Use and Care Manual.

Why do I hear a whining noise when the power switch is first turned on or the door is opened and closed?

Answer:

The coffee system is testing the tamper motor for proper operation. This is a normal sound when the unit is first starting up.