Dacor Kitchen Appliances: FAQ and Tips for Dishwashers

Dacor frequently asked questions

Dishwasher FAQ

Do I use the pre-wash compartment with the Quick Wash cycle?

Answer:

No, when running the Quick Wash cycle, do not add detergent to the pre-wash compartment.

My dishwasher will not drain, what do I do?

Answer:

Be sure there is no blockage in the filter system or in the air gap.  The air gap is a vent located on top of the sink.  It is connected to the dishwasher and required by some local codes.  Also check for a kink in the drain hose.

My dishwasher will not fill, what do I do?

Answer:

Push the racks in all the way.  Make sure that the door is completely closed by pushing in on the door handle until you hear a click.  Verify that the dishwasher is on (follow the instructions in your Use and Care Manual).  Be sure that the water feed line to the dishwasher is not kinked and that the water valve is turned on.

My dishwasher will not start, what do I do?

Answer:

Push the racks in all the way.  Make sure that the door is completely closed by pushing in on the door handle until you hear a click.  Check to be sure the electrical plug is inserted in the wall socket correctly.  Replace the fuse or reset the circuit breaker.  If your circuit breaker continually needs to be reset, have your wiring checked.  It may be necessary to remove other appliances from the circuit.

What do I do about marks on my melamine and plastics?

Answer:

Use a special cleaner for plastics.

What do I do to prevent spotting and filming?

Answer:

If you have hard water, follow these guidelines:  Use the maximum recommended amount of dishwasher detergent (not dish soap) recommended in your Use and Care Manual.  Use only the correct amount of dishwasher detergent according to your water hardness (check your Use and Care Manual for details) and the wash program selected.  Fill the dispenser only when you are ready to start the dishwasher.  Do not use old or caked detergent.  Store dishwasher detergent in a dry place and in a closed container.  Change your dishwasher detergent if results are still poor.  Make sure the rinse aid dispenser is full.  Make sure the dishwasher is loaded according to the instructions in your Use and Care Manual.  Do not overload.  To remove hard water spots, try a vinegar rinse:  Wash and rinse the load as usual.  Remove all metal items from the dishwasher.  Do not add detergent.  Pour 2 cups of vinegar into a bowl and set it on the bottom rack.  Run the dishes through an entire wash program.  If the vinegar rinse does not work, repeat the process substituting 1/4 cup of citric acid crystals (available at most drug stores) for the vinegar.

If your water hardness exceeds 3gpg, you should use a rinse agent with citric acid (acid rinse agent).  In hard water areas, both the dishes and the machine can develop a white or gray film after a while.  This can be removed by replacing the pre-wash detergent with two tablespoons of citric acid.

Wiping metal items with a damp cloth should remove spots.  For sterling and silver plated flatware, rub with a towel, or use a good cream silver polish.  If spotting and filming persists, you may need a home water softener.

Note:  Different brands of dishwasher detergent have different amounts of phosphorous for softening water.  In some areas with hard water, you may need to use more detergent if it has less than an 8.7% phosphorous content or change to a detergent brand with more phosphorus.

If you have soft water, be careful not to use too much rinse aid, this can create spotting and filming.  Adjust rinse aid dispenser according to the instructions in your Use and Care Manual.

If you have very soft water and still experience streaking when the dispenser is set to position 1, you can dilute the rinse agent with water before pouring it into the dispenser to get acceptable results.

Other steps to avoid spotting and filming include:  Run the garbage disposal to eliminate food and obstructions in the sink, prior to starting the dishwasher.  Make sure the sink drains properly.  Make sure the spray can reach all soiled surfaces and that both spray arms rotate freely.  Items should not obstruct movement of the spray arms.  If necessary, clear any obstructions and clear spray arm holes with a pointed object and rinse under water.  Check the hot water supply temperature.  Minimum recommended incoming temperature to the dishwasher is 120°F.  Make sure the water valve is fully open and that the water pressure is between 20 and 120psi.  The flow rate is a minimum of 1.0 gpm.  In addition, be sure to check the strainer and clean if necessary.  Also make sure items are not nested during the wash or rinse cycles. 

What do I do when the external alarm status light goes on?

Answer:

This alarm lets you know that the dishwasher's computer has detected a problem.  Press CANCEL twice.  If the light remains on, disconnect the power for 5 seconds, then turn it back on.  If the alarm status light comes back on, call for service.

What is causing my glassware and dishware to chip or break?

Answer:

Do not overload.  Load between rack prongs, not over them.  Glasses loaded over prongs will not be supported and may chip or break.  Make sure glassware is secure and can't come loose.  Always use the top rack for delicate items.  The Crystal cycle should be used for china.  Be sure to secure your dishware during loading.

What should not be washed?

Answer:

Antique crystal, delicate china and aluminum.

Why am I experiencing a cloudy film (or etching) on my glassware?

Answer:

This may be caused by using too much detergent, especially if you have soft water.  Use a good quality dishwasher detergent and rinse-aid.  If you have soft water, be sure to set the rinse aid levels to minimum.  Do not overload the dishwasher.  The water should circulate freely, to assure adequate rinsing and draining.  To remove cloudy film, try a vinegar rinse:  1) Wash and rinse your load as usual.  2) Remove all metal items from the dishwasher.  Do not add detergent.  3) Pour 2 cups of vinegar into a bowl and set it on the bottom rack.  4) Run dishes through an entire wash program.  If the vinegar rinse does not work, repeat the process, substituting 1/4 cup of citric acid crystals (available at most drug stores) for the vinegar.  If the vinegar or citric acid rinse does not remove the film, the cloudiness is "etching".  This is permanent.  To prevent etching, if you have soft water, try using only 1 teaspoon of recommended dishwasher detergent.  Do not use bleach or scouring powder on glassware.

Why am I experiencing an unusual noise during the wash and rinse cycles?

Answer:

Utensils may not be secure or something small may have dropped from the rack.  Water may cause utensils to rattle.  Be sure to secure your dishware during loading.

Why am I experiencing marks and discoloration on my dishware?

Answer:

This may be caused by aluminum utensils rubbing against items during the wash cycle.  Be sure aluminum utensils, especially light weight, foil-type pans, do not touch dishes.

Why are my dishes not dry when I open the dishwasher?

Answer:

Be sure that the rinse aid dispenser is full.  Rinse aid helps dishes to dry faster.  Check the hot water supply temperature.  Minimum recommended incoming temperature to the dishwasher is 120°F.  Dishes washed with the sani-rinse setting will dry the fastest.  Do not open the dishwasher door until you are sure that the dry cycle has been completed.  Do not overload or nest items.  Load according to the instructions in your Use and Care Manual.  Certain plastic materials are difficult to dry.  Plastics may need to be towel dried.

Why do I have water left in the bottom of the dishwasher near the filters?

Answer:

Water left in the strainer is normal.  If you believe there is excessive water in the bottom of your dishwasher, be sure that you have allowed the dishwasher to complete its cycle.  If you have pressed the CANCEL button twice in the middle of a cycle, restart or drain the dishwasher following the instructions in your Use and Care Manual.

Why do I have yellow or brown marks on my dishware?

Answer:

There are several possibilities:  1) Tea or coffee (tannic acid) stains - remove tea or coffee stains by hand using a solution of 1/2 cup bleach and 3 cups warm water (do not use on sterling silver or silver plate).  2) Washing copper with sterling silver - yellow film on sterling silver results when you wash copper utensils in the same load.  Silver polish will usually remove this type of stain.  3) Your local water is high in iron or manganese - spots may be removed with a non-abrasive cleaner or a stronger, temporary solution, is to use a teaspoon to a tablespoon of citric acid crystals in place of the pre-wash detergent in the detergent dispenser, then follow this pre-wash with a full detergent wash on the Heavy wash cycle.  A permanent solution would be to install an iron removal system in the water supply.

Why do I still have small particles on my dishware or flatware after washing?

Answer:

Make sure that your filter system is clean and properly installed.  Use only the correct amount of dishwasher detergent according to your water hardness (see explanataion in your Use and Care Manual) and the wash program selected.  Fill the dispenser only when you are ready to start the dishwasher.  Do not use old or caked detergent.  Store the dishwasher detergent in a dry place and in a closed container or use individual packed tablets (such as Finish - not gel-packs) to avoid moisture breakdown of powder enzymes.   Change your dishwasher detergent if results are still poor.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.  Be sure that the water valve is fully open and the water pressure is between 20 and 120psi, with a minimum flow rate of 1.0 gpm.

Why do some of my plastic items come out of the dishwasher distorted in shape?

Answer:

Do not wash plastic items in the dishwasher that are not "dishwasher safe".

Why does the water backup in the sink when the dishwasher drains?

Answer:

Your garbage disposal or sink trap may be full.  Run the garbage disposal to eliminate food and obstructions in the sink and make sure that the sink is draining properly.

Why is detergent left in my detergent compartment?

Answer:

Only add detergent to the dishwasher before starting it.  Do not use detergent that is hard or caked in the box.  Use only fresh detergent.  Check to be sure the dispenser lid is opening.  If the dispenser lid is not opening, look for items that may be blocking it.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.

Why is my Delay mode not working?

Answer:

Verify that the racks are pushed all the way in and the door is completely closed by pushing firmly on the door until it clicks into place.

Why is my detergent compartment not opening?

Answer:

Only add detergent to the dishwasher before starting it.  Do not use detergent that is hard or caked in the box.  Use only fresh detergent.  Check to be sure the dispenser lid is opening.  If the dispenser lid is not opening, look for items that may be blocking it.  Make sure that both spray arms rotate freely and there are no items obstructing movement of the spray arms.  Also, check to be sure the holes in the spray arms are not blocked.  If necessary, clear the holes with a pointed object and rinse under water.

Why is my stainless steel (or silver plate) discoloring?

Answer:

If stainless steel contacts silver, discoloration will occur.  Do not put stainless steel and silver flatware in the same silverware basket compartment.  Direct contact to stainless steel can cause permanent damage to silver.  Clean stained items with silver polish.  Do not use abrasives on stainless steel or silver.  Also, salty or acidic foods left on flatware may cause discoloration.  Rinse flatware if it will be left for several hours before washing.