Dacor Kitchen Appliances: FAQ and Tips for Cooktops

Dacor frequently asked questions

Cooktop/Range FAQ

Burners on my Cooktop or Range will not light or continue to spark after lighting, what can I do?

Answer:

  1. Using the igniter cleaning brush that came with your cooktop, brush completely around the igniter, including over and under the edge of the metal top and porcelain base.  Use care while cleaning because the porcelain is fragile and can crack or break.  Do not use water to clean the igniters.  If necesary, use a small amount of rubbing alcohol to help dissolve grime.
  2. Examine the burner rings.  Remove anything stuck in the holes with a straightened paper clip, wire or needle.  Be careful not to scratch or damage the ring and cap.  Do not distort the shape of the burner ring holes.
  3. Clean all the burner parts, including the burner bases, with window cleaner or rubbing alcohol.  Use a cleaning brush with plastic bristles or a firm tooth brush.  When done, rinse the parts well with clean water.  Dry all the parts throroughly before re-assembling them.
  4. Reassemble the cooktop according to the burner and grate assembly instructions starting in your product's Use and Care Manual.  Test the burners after reassembling them.  If the flame is uneven, be sure that the brass burner ring and porcelain burner cap are properly positioned, then check for any remaining dirt or grime on the burner parts or igniter.  If erratic clicking is still present, make sure the igniter is completely dry.  If the unit still exhibits problems after drying, call your local Dacor® authorized Service Agent. 
Can CERAN cooktops overheat?

Answer:

No.  An integrated temperature limiter automatically deactivates the heating elements when a certain safety temperature has been exceeded.  The final temperature setting, however, is made by the cooktop manufacturer.

Can I use the simmer plate at a higher temperature than low?

Answer:

The simmer plate can be used at no higher than medium. Keep in mind, though, that the simmer plate will retain heat. For instance, if you are bringing rice to a boil and then dropping it down to a simmer, the rice may boil over because the simmer plate will not react fast enough. It is best to bring the rice to a boil without the simmer plate, then transfer it to the simmer plate to cook.

How do I clean the yellow stain around my cooktop burners or on my range’s stainless steel backsplash?

Answer:

Always try the least abrasive method depending on the amount of discoloration. Degreasers, powdered cleaners and cleaning pads may all be used. When using pads, please take care to use minimum pressure and go with the grain of the stainless steel. For stubborn stains, you may use oven cleaners making sure to follow the instructions on the product for use on stainless steel. In most cases this means protecting the burner heads when applying the product to the stained area, and allowing it to stand for the recommended time. When finished, please be certain to rinse well to remove any remaining residue.

I spilled something sugary on my glass ceramic cooktop. What is the best way to remove it?

Answer:

Warm the surface enough to make the substance pliable. Using a new, sharp razor in the scraper provided, gently remove the substance. When the surface has cooled, use the Cook Top Cleaning Crème for future protection.

It seems as though my cooktop grates are chipping and the aluminum is showing through. How can I get them to look new again?

Answer:

Most likely, the grates have not chipped. It is usually metal from your pots and pans rubbing off on the grates. There are two ways to clean this: one is to use a brass brush and water. This will remove the metal markings. The other is to apply Cook Top Cleaning Crème to the grates use the abrasive side of a sponge. Finish by rinsing well. Both of these ways should return your grates to their original color.

Rice on my smooth ceramic cooktop keeps boiling over. How can I get rice to cook properly?

Answer:

The smooth glass cooktop will retain heat, especially when cooking at a high setting and then moving to a lower one. When food comes to a boil, slide the pot slightly off the burner. This will allow the element and glass to cool down properly without boiling over.