Dacor Canada Privacy Notice

Effective Date: November 30, 2023.

Dacor respect your concerns about privacy. This Privacy Notice applies to the personal information we collect through the Dacor.com/ca website and Dacor products and services (collectively referred to as the “Services”).

In this Privacy Notice, we describe the types of information collected through the Services, how we may use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

It is important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Services or changes in applicable law. We will post a notice on our website or on your device to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here: https://www.dacor.com/ca/about/privacy-policy. In addition to this Privacy Policy, Dacor also provides specific privacy notices related to specific products and services. In the event of any deviation between the terms of this Privacy Policy and a specific privacy notice, the terms of the specific privacy notice shall prevail.

References to “Dacor”, “us” or “we” in this Privacy Policy means Dacor, Inc., 85 Challenger Road, Ridgefield Park, NJ USA 07660, its authorized and its affiliates, including Samsung. References to “Samsung”, or “Samsung Electronics” in this Privacy Policy means Electronics Canada Inc. (headquartered in Canada), and its affiliates, including its parent company, Samsung Electronics Co. Ltd. (headquartered in South Korea). Samsung Electronics Canada Inc. is the authorized distributor for Dacor products and services in Canada and  has appointed persons who are in charge of the protection of personal information. See the How to Contact Us section for more information.

 

Notice to Quebec Residents: If you live in Quebec and we collect your personal information there, we might send it to different places in Canada, the United States, the Republic of Korea, and other locations where we or our services providers have operations.

1. INFORMATION WE OBTAIN

 

In general, you can use parts of our websites without giving us any information, unless you are interacting with us for purposes that require you to provide personal information such as those described below. On certain pages of our websites (for example, registration or repair service pages) we will request information about you. We will only be able to provide you with our full website environment and Services if you have completed and submitted the information required for the registration process and your registration is accepted by us in accordance with the relevant website terms and conditions. If you send information to any bulletin board, forum or newsgroup that may be available on our websites, please remember that any information you provide will become public, and exercise caution when disclosing such information. Please also read the section below about the use of cookies, beacons and similar technologies on our websites.

A) Information You Provide to Us

Some Services offered by Dacor enable you to provide us information directly. For example:

• When you create an account or profile with us or Samsung to use certain Dacor services, we ask for information such as your name, date of birth, or contact information such as phone number, postal address and email address;
• Information stored in or associated with your product registration or Samsung Account (including your password, product model number(s), serial number(s), purchase date(s), dealer name, and dealer location);
• To provide responses when you contact Customer Service, we ask for certain information to verify your identity and the product about which you are inquiring;
• When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems; and

 

B) Publicly Or Commercially Available Or Shared Information

We sometimes gather publicly or commercially available information, including information from social networks you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. We may also collect information about you when other people provide it using our Services, such as your name and contact information when others send a message to you or share files with you. 

 

C) Other Information We Collect

We also collect other information about you, your devices, or your use of Services that you consent to send us. We obtain your consent in accordance with applicable law. This includes information required for registration for our Services, as applicable, as well as details of the Products and Services we have provided to you or that you have enquired about, including any additional information necessary to deliver those Products and Services and respond to your enquiries.

D) Information We Collect Automatically

Our Services collect some data automatically when you use the Services. We may obtain information by automated means such as through browser cookies, pixels, web server logs, web beacons, and other technologies. Among other purposes, these technologies help us: (i) remember your information so you will not have to re-enter it; (ii) track and understand how you use and interact with the Services; (iii) tailor the Services around your preferences; (iv) manage and measure the usability of the Services; (v) understand the effectiveness of our communications; and (vi) otherwise enhance the Services.

Information we may collect automatically includes, but is not limited to, information about:

• Your product: including MAC address, IP address, log information, model and serial numbers, subscription information, device settings, web browser characteristics, and randomized, non-persistent and resettable device identifiers, such as advertising IDs, including Google Ad ID;
• Your use of the Services: including clickstream data, your interactions with the Services (such as the web pages you visit, search terms, and the apps and features you use), the pages that led or referred you to the Services, dates and times of use of the Services;
• Log information: diagnostic, technical, error, and usage information such as the time and duration of your use of the Services, Services installed on your devices, search query terms when you enter search terms into your device in connection with a particular Dacor Service, any information stored in cookies that we have set on your devices, and error reports and dump logs;
• Location information: For certain Services, postal codes and inferred locations using IP addresses may be transmitted to us when you use such Services; and
• Your use of third-party websites, apps and features that are connected to certain Services.

E) Online Tracking and Interest-Based Advertising

We may collect information about your online activities to provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps because we engage in online advertising. This allows us to target our messaging to users considering demographic data, users’ inferred interests, and browsing context. Ad technology companies track users’ online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. This information is used to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites, and to build a profile of users’ online browsing activities. The information collected may include data about users’ visits to websites that participate in the online ad ecosystem, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on Dacor.com/ca/ and on third-party websites that participate in the online ad ecosystem. This process also helps us track the effectiveness of our marketing efforts.

You can opt-out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you. Please visit Digital Advertising Alliance of Canada Opt-Out Page, NAI Opt-Out Page and the Ad Choices Opt-Out Page. These websites provide tools that identify member companies that have placed cookies on your browser and provide mechanisms to opt-out of those cookies. You will still receive other types of advertising from participating companies; however, it will not be based on your interests. Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.

Other Information We Collect

We may also collect other information about you, your devices, and your use of the Services that you consent to send us.

2. HOW WE USE THE INFORMATION WE OBTAIN

We may use the personal information we obtain for the following purposes:

• To help you or your device register for our Services.

• To provide a Service or feature you request.

• To provide customized content and personalized services based on your past activities on our Services.

• To provide personalized and/or generalized advertising, promotions, and offers that might interest you on our Services, websites, third-party websites, and online platforms such as social media sites (in accordance with applicable law).

• To provide personalized and/or generalized advertising, promotions, and offers by direct marketing communications (such as via email, push or text messages) when you have provided your consent to receive marketing communications from Dacor.

• To operate, evaluate, and improve our business, including developing and improving new and existing products and services, managing and improving our communications, analyzing our Services and customer base (including conducting market research, asking for your opinions on our products and services, and carrying out customer surveys, with your separate consent if required) and aggregating and anonymizing data.

• To provide software updates, maintenance services, and support for your products.

• To provide customer support to you when your devices are in warranty.

• To ensure product safety and to prevent fraud when your products are out of warranty, we will collect your model number and serial number.

• To verify your product for repairs.

• To protect the legal rights and interests, property, or safety of Dacor, or any of our affiliates, business partners, or customers.
• To respond to your requests and queries, including about your personal information.

• To protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.

• To comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including the Dacor Privacy Policy.

• Install and maintain Dacor products.

• Communicate with you about other Dacor products, services and events.

• Administer your participation in surveys, promotions and contests.

We use and combine the information we collect about you from our Services, devices, or other sources to provide you with a better experience and for the purposes outlined above. We also use the information you provide directly or through other sources as described above to provide content you may like or that you have personalized. We additionally may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

We may use basic profile information you provide us such as name, email address and phone number to show you advertisements on social media and other online platforms where you have provided the same information to the social media or other online platform. We do this by sharing information that has been transformed into a de-identified code with the social media site or third party platform. The social media site or third party platform will only be able to match that code with you if you have given them the same information. You can request to opt-out of our use of your profile information in this way by contacting us. See the How to Contact Us section below.

You can make choices about your information. Check out the WHAT ARE YOUR RIGHTS? section to learn more.

Non-Targeted Ads

Please note that your privacy choice with respect to interest-based or personalized ads (“targeted ads”) will not affect whether or not you receive or are served with generic, basic, or contextual types of ads (“non-targeted ads”) that are not specifically based on the information we describe to you to provide targeted ads for a particular Service.

We share this data with trusted business partners and trusted service providers to provide you with non-targeted ads, subject to appropriate contractual safeguards being in place. These ads might be less relevant because they are not based on your interests.

3. INFORMATION SHARING

 

We disclose your information internally within our business, and may share your personal information with affiliate companies of Dacor or our service providers who perform services on behalf of Dacor (such as to facilitate customer service and to send you promotional and marketing communications and information), as well as the following entities, for the purposes described above.

• Affiliates: Other Samsung Electronics Group companies which we control or own.

• Business Partners: Partners with who we work together. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information.

• Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, customer care activities, advertising (including personalized advertising on our websites, third-party websites, online platforms, and social media platforms), conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information.

• Other Parties When Required by Law or as Necessary to Protect Our Services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.

• Other Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.

• Other Parties with Your Consent or at Your Direction: In addition to the disclosures described in this Privacy Policy, we share information about you with third parties when you separately consent to or request such sharing.

 

4. WHAT THIRD-PARTY SERVICES DO WE USE?

 

Some of the content, advertising, and functionality in our Services is provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these Services. These third parties are not controlled directly by Dacor, so we recommend that you check their privacy policies to understand how they use your data.

 

5. COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES

 

We, along with certain third parties such as content providers and advertisers, may also use technologies called cookies, beacons, or pixels, as well as other tools (collectively known as “technologies”) that communicate information from your device to a server. These technologies can be embedded in online content, videos, and advertisements. They allow a server to read certain types of information from your device, know when you have viewed particular content or a particular advertisement, and determine the time and date on which you viewed the content as well as information about your device, including the IP address of your device. We, and third parties, use these technologies for purposes such as verifying that content and ads have been delivered and viewed correctly.

A) Cookies

Cookies are small files that store information on your computer, TV, mobile phone, or other devices. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:

• Cookies can remember your sign-in credentials so you do not have to enter them each time you log on to a service.

• Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. Studying this information helps us to adapt our Services and provide you with a better experience.

• Cookies help us and third parties understand which ads you have seen so you do not get the same ad each time you access a Service.

• Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.

We may allow carefully selected third parties to place cookies or similar technologies on our Services. For example, and without limitation, we use Google remarketing tags to allow our retail partners to advertise products which you have browsed on our website. You can learn more about how Google remarketing tags work here: https://www.thinkwithgoogle.com/ . In addition, third parties such as Facebook may place cookies to track you across applicable websites and across other websites.

We may also work with carefully selected business partners to deliver advertising jointly. This may involve combining cookie data collected from our website with data collected by our business partners. We may also use information collected to understand our customers’ preferences and to influence future advertising campaigns including how we select who we direct our marketing to.

We, and our carefully selected business partners, may place cookies when we show ads for our products or services on third-party websites and when you click on those ads, so we know which sites and ads our customers have seen and which ads have been interacted with. You may be able to adjust your preferences in relation to these cookies on those third-party sites.

Third party cookies: Our Services may also display content from a third party website or service, which may result in cookies from third parties being stored on your device. You can manage your preferences for these third parties in the same way as for Dacor cookies. Please see below for more details on how to manage your preferences. We do not control the storage and use of these cookies by these third parties, and you should refer to the privacy policies of the relevant third parties for more information.

B) Beacons and Pixels

We, along with certain third parties, use technologies called beacons or pixels that communicate information from your device to a server. Beacons can be embedded in online content, ads, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, and determine the time and date on which you viewed relevant content as well as the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and, along with other information, to provide content and ads that are more relevant to you.

C) Other Local Storage

We, along with certain third parties, use other kinds of local storage technologies, such as Local Shared Objects (also referred to as Flash cookies) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above. They are stored on your devices and can be used to store certain information about your activities and preferences. However, these technologies make use of different parts of your device from standard cookies, so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Local Shared Objects, visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

Cookies are retained for no longer than necessary to provide the function for which they are used. This will vary depending on the specific Service. For example, a cookie to authenticate log-in may be kept for a longer period of time than a cookie used to allow you to place items in a shopping basket as a guest on our website.

D) How to manage your preferences

Where we use these technologies on our Services, you can manage your preferences at any time. However, some technologies are essential or necessary to run the Service and cannot be changed. Visit the settings or cookie preference menu on the relevant Services or on your device for more information on how to manage these options.

 

6. HOW WE KEEP YOUR INFORMATION SECURE

 

We take data protection seriously. We have put in place physical and technical safeguards to keep the information we collect secure. We also take appropriate measures, in compliance with applicable law, to ensure that the personal information collected by third parties remains secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

 

7. WHERE WE SEND YOUR DATA

 

Your use of our Services will involve the transfer, storage, and processing of your personal information to other countries; such countries include, without limitation, the Republic of Korea, Canada, the United States, and other countries where Dacor, its service providers, or its business partners process personal information.

Please note that the data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected; however, your personal information may be subject to lawful access orders by governmental bodies and third parties under the laws applicable in the jurisdiction to which your personal information is transferred, stored or processed.

 

8. LINKS TO THIRD-PARTY WEBSITES, DEVICES, APPS AND FEATURES

 

Dacor may provide the ability to access other websites, devices, apps, features, programs, products and services (e.g., gift cards or third-party merchant loyalty programs), which may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked website, device, app, feature, program, product or service is not owned or controlled by us, we are not responsible for its content, any use of the website, device, app, feature, program, product or service or the privacy practices of the operator of the website, device, app, feature, program, product or service.

9. YOUR CHOICES

We offer you certain choices in connection with the personal information we obtain about you through the Dacor Services. You can choose not to provide us with certain types of information, such as information requested as part of purchasing a product or Service. In some cases, this may limit your ability to use some Services. We will do our best to explain these limitations when we ask for your information so that you can make an informed decision. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section below.


10. KNOW YOUR RIGHTS

 

Your personal information belongs to you. In accordance with applicable law, you have the right to ask us to provide details about what we have collected and to have access to and to correct that personal information. In some cases, you have the right to withdraw consent to our processing of your personal information and to request that we delete it. Withdrawing consent or requesting the deletion of your personal information may result in a loss of access to Services we provide. We will not delete data that we are required by law to retain.

To make a request concerning your rights or to make an inquiry, contact us. See the How to Contact Us section.

 

11. HOW LONG WE KEEP YOUR INFORMATION

 

We will not keep your personal information for longer than is necessary for the purpose for which it was collected, unless otherwise required by applicable law. This means that information will be destroyed or erased from our systems when it is no longer required. In determining the appropriate retention period, we consider (i) the duration for which the information is required to provide you with the Services or to respond to your inquiries, (ii) our obligations under law, a contract or regulatory guidance or obligations, and (iii) our business purposes such as statistical or business analytics purposes.

 

12. CHILDREN’S PERSONAL INFORMATION

 

Dacor and the Services are designed for a general audience and are not directed to children. Dacor does not knowingly collect or solicit personal information from children under the age of 14.If we learn that we have collected personal information from a child under age 14, we will promptly delete that information. If you believe that a child under age 14 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Notice.

 

13. OUR COMPLIANCE FRAMEWORK

 

Dacor has chosen a Privacy Officer. The Privacy Officer helps to make sure we follow this Privacy Notice and that we protect personal information. You can find out how to reach the Privacy Officer in the Contact Us section.

We have a plan to keep the personal information we collect safe. This plan has rules and steps to help us follow this Privacy Notice. All our employees need to keep personal information confidential from when we collect it until when we do not need it anymore. This plan has rules for how employees should act, what to do if something goes wrong, how long to keep data, training for workers, and steps for solving problems and letting people see their personal information in accordance with this Privacy Notice.

 

14. HOW TO CONTACT US

You can contact us to update your preferences, update or correct your information, submit a request or ask us questions.

By mail:               

Dacor Canada Privacy Officer
c/o Samsung Electronics Canada Inc. (authorized distributor)

2050 Derry Rd, W.

Mississauga, ON L5N 0B9

By email:
[email protected]

By telephone:
1- 844-509-4659

Hours of Operation: Mon - Fri 5am – 5pm PST

How to Submit a Request: To submit an access or deletion request, access our form at xxxURLxxx, call us at 1- 844-509-4659 or email us at [email protected].